Question 1

What does Labella Mobile Nail Spa offer?

Accepted Answer

We’re a premium & award-winning mobile booking service that provides in-home spa luxury services at the convenience of the client's home, hotel, office, and events between 9 am-9 pm Mon-Friday, Saturday 9 am-8pm, and on Sunday 10am-6pm. We offer a variety of services including massages, gel manicures, regular manicures, full sets, and pedicures. We serve in the Atlanta and Minneapolis Metropolitan area.

Question 2

How does Labella Mobile Nail Spa work?

Accepted Answer

You can book our spa services through our website www.labellaluxespa.com On our website, you are able to select your preferred services, date, time, location, and service provider. Afterward, please add your payment details and complete your deposit payment. You will receive a confirmation email with your appointment information. Please call to inquire about groups or events! A highly experienced and professionally vetted beauty and wellness provider will come to you.

Question 3

How does Labella vet our beauty and wellness service providers?

Accepted Answer

Our service providers are fully qualified, licensed, and insured. We only work with the best in the industry after completing full background checks and demonstrations of the services they provide.

Question 4

Do your providers have insurance?

Accepted Answer

Yes, we ensure that all the providers we work with are fully insured.

Question 5

What if no provider is available?

Accepted Answer

We will do our very best to get you booked for your services. You can select another preferred professional to suit your desired time slot.

Question 6

How do I pay?

Accepted Answer

You can pay by credit or with a debit card on our website when you are booking. You have the opportunity to add gratuity at this time as well. All payments are securely made through Vagaro.

Question 7

Can I request a provider that I love for future appointments?

Accepted Answer

We provide you with the opportunity of booking with your favorite service provider. Please keep in mind the time slot options on any given day will be based on their availability.

Question 8

What if I’m having a hard time booking or have a question?

Accepted Answer

We’re here for you. Give us a call or text us at (404) 729-3916 for Atlanta. For Minneapolis text us at (612) 227-4589.

Question 9

How can I tip the provider?

Accepted Answer

You can add a tip on the website while booking to pay via debit or credit card. You may also pay the tip in cash after the service is complete.

Question 10

What is your cancellation policy?

Accepted Answer

Cancellations before 12 hours of the appointment will not be charged. Cancellations between 1-12 hours before your appointment will be charged 50%. Within 1 hour cancellations will be charged in full.

Question 11

What if I need to reschedule my appointment?

Accepted Answer

Rescheduling before 4 hours of the appointment will not be charged. Cancellations between 1-4 hour of the appointment will be charged 25%. Within an hour of the appointment will be charged 50%.

Question 12

What happens if I am running late?

Accepted Answer

In the case that the provider needs to wait for you, the appointment may need to be shortened and/ or completed at the original end-time to accommodate the provider’s scheduled appointments.

Question 13

What about parking?

Accepted Answer

Our providers will do their best to find a free parking spot. However, if there is no free parking option, the client is responsible for reimbursing the professional directly.

Question 14

How do I prepare for my spa service?

Accepted Answer

Your provider will arrive at your place a few minutes before your appointment time to set up. They will bring all supplies and tools to perform your luxury spa service. However, they will need access to a power socket and running water. Please let the professional know of any health conditions and/or allergies that you may have.

Question 15

How do I prepare for my Nail appointment?

Accepted Answer

Please have your nails free of any gel, shellac, or any other nail treatments. This is not applicable if you are doing the add-on gel removal service. Please have a comfortable seating area for yourself with extra space for the nail technician to set up.

Question 16

How do I prepare for my massage appointment?

Accepted Answer

We provide sheets and pillowcases for your massage. You also have the option of providing your
own sheets and/or pillowcases. We suggest taking a quick shower prior to the therapist arriving so your muscles are eased and rea

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